Need help obtaining your CCXP? We can coach you to success. There are six key areas of the CCXP. And detailed information can be found on the CXPA website here. Applying for the certification may seem daunting, so feel free to contact us if you need any help or advice.
The core pillars are:
- Customer-Centric Culture
- Organizational Adoption & Accountability
- VOC, Customer Insight & Understanding
- Experience Design & Improvement
- Metrics, Measurement & ROI
- Customer Experience Strategy
We collaborate with our clients to produce and run training workshops which are targeted and highly effective in motivating and educating. People come to us for different reasons including the following:
- To begin your journey in Customer Experience, understanding the key concepts, schools of thought, and terminology.
- To learn best practice on Customer Experienece Governance
- To learn and understand the CXCENTRIC framework
- To learn how to implement the CXCENTRIC framework
- To learn how to create excellent Customer Journey Maps
- To learn how to building your business case for Customer Centricity
- To learn how to structure your Customer Experience team
- And much more!
We understand that a ‘one size fits all’ does not work when it comes to Customer Experience training. Hence please contact us so we can have a discussion to see how we can help you.