Build CX Capability and Culture
To win the battle of CX you need develop strong customer experience capabilities, supported by customer-centric culture. We can support you on your learning and transformation journey. Our services include awareness, workshops, culture and capability assessments, as well as Business Case Support and capability planning.
Customer Experience Design and Improvement
We have established a process to review the current experiences you offer in light of your different customer personas. Then to create a short term and long term plan of action using the CXCENTRIC playbook.
Customer Insights and Engagement
We take a deep dive into the world of your customers. Implementing Voice of Customer programmes, behavioural analytics and engagement strategies. These all help to get you more company ambassodors and increase sales.
We can lead or support your CX transformation using our ICON process. We have strong experience in this. We also offer systems integration management.
Training and Awareness
Director CX awareness sessions, workshops aimed at CX professionals, awareness workshops. We co-create content with you to put your organisation on the right path.
Customer Centric IT Teams
A four month programme to rapidly introduce customer centricity into your agile team. By taking small but concious steps, you can empower your team with the mindset and practices of Customer Centricity.