Level-up this winter.

This is a 5 week programme, based on the CCMM model as well as The Customer Experience Playbook. It is made up of virtual seminars providing hands-on instruction for the next-generation of Chief Customer Officers, and Customer Experience Analysts.

The weekly programme will run through the winter on Thursdays at 09:00 (CET) which will include topics such as: The secret ingredients to becoming a successful Chief Customer Officer. How can my organisation benefit from Customer Experience management? How do I create a Customer Experience Vision? And much more!

We bring together Customer Experience professionals from across the globe to learn, collaborate and grow as part of a community of like-minded professionals.

We have created two learning paths, Customer Experience Analysis and Customer Experience Leadership. Feel free to indicate which you prefer and why.

Please note spaces are limited, unfortunately not everyone who registers will be able to attend.

CX Leadership Course Dates

3/10/2024 - Foundations of Customer Experience & Customer Centricity
10/10/2024 - Customer Operations
17/10/2024 - Vision and Strategy
24/10/2024 - Customer Centric Community
31/10/2024 - Leader as a Catalyst

CX Analyst Course Dates

5/11/2024 - Foundations of Customer Experience & Customer Centricity
12/11/2024 - Customer Journey & Personas Part 1
19/11/2024 - Customer Journey & Personas Part 2
26/11/2024 - Technology & Insights

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