Whether you're looking to grow your business, develop your career, or learn new Customer Experience skills, we can help you get started.
🗹 Assess - Get an independant assessment of your organisation’s CX capability, comparing against our international benchmark, identifying where loyalty is built or broken.
🗹 Train and certify your teams through internationally recognised CX courses, embedding customer-centric capability across all levels.
🗹 Connect your employees with other professionals facing similar challenges
🗹 Access case studies and research from our experts
🗹 Gain world class certifications in Customer Experience Leadership, Analysis & Coaching
🗹 Make your CV stand out with internationally recognised certification
🗹 Learn using real life case studies and examples.
🗹 Hands-on training on customer experience AI software
🗹 Join a vibrant international community of professionals
Our second edition of the State of Customer Centricity has just been published. Feel free to download and let us know if you have any opinions on it!
Our second edition of the State of Customer Centricity has just been published. Feel free to download and let us know if you have any opinions on it!
In this report we have established a benchmark for Customer-Centricity which can be used by organisations internationally. The assessment has reached over 600 organisations from over 40 individual countries, coming from a wide range of different industries.
Join professionals from across the globe this winter as we hold a Customer Experience Winter School. The weekly programme will run through the summer on Tuesdays & Thursdays at 09:00 (CET) which will include topics such as: the secret ingredients to becoming a successful Chief Customer Officer; having the right technology, tools and team; leading the change; strategy, culture and ethics. We also have a Customer Experience Analyst course which will also be available.
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