Our second edition of the State of Customer Centricity has just been published. Feel free to download and let us know if you have any opinions on it!
🗹 Create meaningful connections with other professionals facing similar challenges
🗹 Expand your network - benefit from intereactive discussions where we compare and contract, and challenge each other to get to more innovative solutions
🗹 Benefit from real case studies and research from our experts who have the latest in best practice thinking.
🗹 Customer Centricity: Assess your organisation's capabilities through 8 dimensions which are key to creating a customer-centric environment
🗹 CX Strategy: Easy logic based structure to establish a plan and transform your organisation
🗹 CX Operations: Support customer and employee experience with efficient structure & processes
🗹 Gain world class certifications in Customer Experience Leadership and Analysis
🗹 Level up your in-house customer experience capability
🗹 Enjoy a transformational & memorable training experience
🗹 Benefit from role specific training - we don't do generic
🗹 Benefit from latest research in experience management
🗹 Find verified partners which are local to you
🗹 Browse partners by location, capability and language
Our CX Centric partner network provides a wide range of services from transformation, training and technology tools to help you elevate your management of Customer Experience. The Partner Finder is designed to help you locate the right partners to help you manage and transform your Customer Experiences.
Join professionals from across the globe this winter as we hold a Customer Experience Winter School. The weekly programme will run through the summer on Thursdays at 14:00 (CET) which will include topics such as: the secret ingredients to becoming a successful Chief Customer Officer; having the right technology, tools and team; leading the change; strategy, culture and ethics. We also have a Customer Experience Analyst course which will also be available.
TRUSTED BY MANY HOUSEHOLD NAMES
In this report we have established a benchmark for Customer-Centricity which can be used by organisations internationally. The assessment has reached over 200 organisations from over 40 individual countries, coming from a wide range of different industries.
Organisations around the world are tapping into the CX Centric frameworks. They understand that at this very moment customer-centricity is crucial for business survival and sustainable growth. Feel free to listen to the CX Centric Leaders podcast to learn more.
Would you like to understand the key concepts and practices, and begin to use these to increase customer retention, advocacy and sales? Are you interested in learning a framework which can offer your organisation predictable results?
This two day course will give you a strong foundation for you to work in the Customer Experience field with confidence.
Our community consists of partners worldwide to support you on your journey.
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Company Number: 15457523 - Birmingham, UK (B25 8YG)
Contact: info@cx-centric.com
