In this report we have established a benchmark for Customer-Centricity which can be used by organisations internationally. The assessment has reached over 200 organisations from over 40 individual countries, coming from a wide range of different industries.
Join professionals from across the globe this winter as we hold a Customer Experience Winter School. The weekly programme will run through the summer on Tuesdays at 14:00 (CET) which will include topics such as: the secret ingredients to becoming a successful Chief Customer Officer; having the right technology, tools and team; leading the change; strategy, culture and ethics. We also have a Customer Experience Analyst course which will also be available.
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