Obtain your certification. Advance with us.

Interested in how to grow your business through Customer Experience Management? Then this course is for you. Earn your certification in Customer Experience Leadership and Customer Experience Analysis today.

Are you an organisation with objectives to become more customer-centric and to compete based on Customer Experience? Maybe you want to move from Product-Centric to a more Customer-Centric approach. Through the CX Centric partner network, our training can be modified to align with your industry and cultural needs.

Our courses answer questions such as: The secret ingredients to becoming a successful Chief Customer Officer. How can I use data to design better experiences? How can I spearhead customer-focused innovation using journey mapping? How can I measure the impact of CX initiatives using the right tools, data, and KPIs? How do I create a Customer Experience Vision? And much more!

Twice a year we bring together Customer Experience professionals from across the globe to learn, collaborate and grow as part of a community of like-minded professionals. If you would be interested in earning your certification please get in touch.

We have created two learning paths, Customer Experience Analysis and Customer Experience Leadership. Feel free to indicate which you prefer and why.

CX Leadership Modules included:

Foundations of Customer Experience & Customer Centricity (Part 1)
Foundations of Customer Experience & Customer Centricity (Part 2)
Establishing Vision and Strategy
Building Customer-Centric Community
CX Leader as a Catalyst for Change

CX Analyst Course Dates

'Foundations of Customer Experience & Customer Centricity (Part 1)
Foundations of Customer Experience & Customer Centricity (Part 2)
Understanding your ideal Customer
Experience Design & Innovation
Customer Experience Technology & Insights
Voice of Customer Mastery

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