Building a customer-centric business

Embark on your path toward stronger customer relationships & increased loyalty.

Find out about our training Packages

Even in the age of AI, human-centered CX is what turns technology into loyalty. CX Centric provides certified Customer Experience training recognised internationally. We can also tailor our content to meet your needs.

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Our mission for your business
We are here for you—to guide your business, improve competitiveness of your innovations, and build a comprehensive approach to drive customer retention and loyalty. Our advisors can help you choose the right solutions to fit your unique needs.

Jonathan Daniels Customer Experience

"There is no doubt that delivering exceptional customer experiences requires commitment and alignment across every level of the organization. As a trusted and experienced partner, we can help your teams build the skills and mindset needed to create lasting customer loyalty and measurable business impact."

Jonathan Daniels

Managing Director, CX Centric

Expert training solutions designed to fit your goals and budget.

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UNDERSTAND

Improve ability to anticipate customer needs

AMBASSODORS

Increase customers who act as ambassadors and refer prospective customers

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EMOTION

Measure, track and drive sales with customer sentiment.

COLLABORATE

Teams collaborate around business & customer value

KEEP

Find out why Customers are leaving and intervene.