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Our framework has been used by over 700 organisations to benchmark and measure their level of customer experience. These organisations typically have the objective of gaining more revenue from existing Customers, and increasing Customer retention.

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CCMM Framework by CX Centric Customer Centricity Explained

Find out how customer-centric organisations are investing their time and money today.

We surveyed over 700 organisations across 40 countries to create a benchmark in Customer-Centricity. You can access the report for free.

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Company Number: 15457523 - Birmingham, UK (B25 8YG)

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