Creating Workplaces Where People Thrive: A New Approach to Wellbeing (CX Goalkeeper Podcast)

In the latest episode of the CX Goalkeeper Gregorio caught up with Craig Fearn, and they spoke at length on how to create workplaces where people thrive.

Here are some of the key take aways from this episode:

1. Leaders need to create a clear vision and strategy for everyone in the organisation to follow through.

2. Leaders need to lead by example and be hands on

3. Leaders need to have a listening ear for employees so they can tailor solutions that best fit their working environment

4. Leaders need to instill a culture of every department working together to serve customers thus breaking down silos

5. Organisations still have to keep that human touch in all process carried out and not depend predominantly on AI or automated processes'

Relevant Links:

Apple Podcast: https://lnkd.in/d7RnTQz5

Spotify: https://lnkd.in/djhYfUwP