Uplifting Eastern Bank: Human Centered Transformation (The CX Goalkeeper Podcast).

In this episode of the CX Goalkeeper Podcast, Gregorio caught up with Rich Dorfman and they conversed on Human Centered Transformation.

Some of the key takeaways from this episode include:

1. The CX Strategy cannot be in isolation of the Corporate Strategy thus they have to be hand in glove.

2. Leaders have to engage with colleagues so they become part of the solution

3. The organization should work with customers directly to solve their issues

4. Organizations should use the positive feedback from customers to build traction

Relevant Links:

Apple podcast: https://apple.co/3qYr4nh Spotify: https://bit.ly/3GhCGXeCXGK