Level-up this winter.

This is a 5 week programme, based on the CCMM model as well as The Customer Experience Playbook. It is made up of virtual seminars providing hands-on instruction for the next-generation of Chief Customer Officers, and Customer Experience Analysts.

The weekly programme will run through the winter on Thursdays at 14:00 (CET) which will include topics such as: The secret ingredients to becoming a successful Chief Customer Officer. How can my organisation benefit from Customer Experience management? How do I create a Customer Experience Vision? And much more!

We bring together Customer Experience professionals from across the globe to learn, collaborate and grow as part of a community of like-minded professionals.

We have created two learning paths, Customer Experience Analysis and Customer Experience Leadership. Feel free to indicate which you prefer and why.

Please note spaces are limited, unfortunately not everyone who registers will be able to attend.

CX Leadership Course Dates

• 30/01/2025 - Foundations of Customer Experience & Customer Centricity
• 06/02/2025 - Customer Operations
• 13/02/2025 - Vision and Strategy
• 20/02/2025 - Customer Centric Community
• 27/02/2025 - Leader as a Catalyst

CX Analyst Course Dates

• 07/02/2025 - Foundations of Customer Experience & Customer Centricity
• 14/02/2025 - Customer Journey & Personas Part 1
• 21/02/2025 - Customer Journey & Personas Part 2
• 28/02/2025 - Technology & Insights