Design your business around the Customer - Protect & Expand your revenue.
Unlock the full potential of your team by training them in internationally recognised Customer Experience (CX) courses and certification. From understanding the fundamentals to developing advanced leadership and coaching skills, our four programs — Introduction to CX, CX Analyst, CX Leadership, and CX Coach — equips your people to embed customer-centric thinking at every level of your organisation. Whether you want to inspire your frontline staff, empower analysts, or build future CX leaders, these courses provide the tools, knowledge, and certification to transform how your teams create exceptional experiences.
It sounds simple, so people end up making up their own definition. Click below to learn more about what we mean by Customer Experience Management and how it can help your organisation.
More and more organisations are waking up to the power of Customer Experience. Its a driving force for customer loyalty and increased profitability. The CX Centric Community has over 1200 participants who have benefited from Customer Experience Management. Click the button below to learn more.
We have been trusted by some of the largest and most respected organisations around the world to upskill their teams.
In 2023 we established an international benchmark for Customer Centricity. We have now had over 700 organisations world wide who have used our framework to assess their organisation, and work out where to invest.
You can use this assessment to understand where your organisation is and where there is opportunity to improve.
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Company Number: 15457523 - Birmingham, UK (B25 8YG)
Contact: info@cx-centric.com
