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CERTIFIED CX CENTRIC LEADER

✅ Learn how to create a culture focused on retaining customers longer and selling more to existing customers
✅ Understand and explain the value of Customer Experience to drive investment in your organisation
✅ Develop a strong, evidence-based Customer Strategy that differentiates your organisation & accelerates revenue performance.

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Course Detail

In today’s competitive business world, delivering an exceptional customer experience has become a critical success factor for any organization. The role of a customer experience leader has become more important than ever. Effective management of the experience can lead to increase revenue from existing customers, increased retention, brand differentiation, and overall more loyal customers. This course is designed to equip you with the necessary skills, knowledge and materials to excel in leadership and management positions.

Course Features

  • Customer-Centricity so important and relevant for my business today?
  • How can we increase retention?
    Why are Customer-Experience and
  • How can we make products people love?
  • How can my organisation benefit from Customer Experience management?
  • How can we create a customer community to help drive innovation and improve our products?
  • Our team is already agile, how can we become more productive?

Jonathan Daniels

Instructor in Customer Experience

Author of The Customer Experience Playbook. Jonathan has worked with many household names.

  • 12.5 hours of on-online teaching
  • Full Lifetime Access
  • Access on Mobile and TV
  • Internationally recognised Certification
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11 sections • 28 lecture • 19h 33m total length

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vestibulum volutpat volutpat pretium. Nulla eu massa rutrum, aliquam eros non, elementum erat. Maecenas vulputate risus id est sodales consequat. Praesent aliquet, enim at ornare placerat, mi turpis egestas elit, quis sodales leo arcu ut ex. 

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