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The Importance of Customer Vision and Strategy.

In pursuing organizational change for the way your organization provides services to its customer...

Bongani Ncube

August 30, 2024

Keynote Article: Uniting Customer Success and Customer Experience.

Uniting Customer Experience and Customer Success.

Bongani Ncube

August 20, 2024

What culture do you envision for your organisation? Agility and Collaborative Culture is not enou...

Learn about both Agility and Collaborative Leadership.

Jonathan Daniels

August 20, 2024

Three ways to empower your Technology Team to develop new client solutions in Financial Services

There has been a lot of change in the Financial Services industry over the last 10 years. With th...

Bongani Ncube

August 19, 2024

Utilising Employee Experience to drive Business Growth

Keynote from CX Centric Conversation. Where we discuss customer experience with professionals wor...

Bongani Ncube

August 19, 2024

Bridging the gap between Customer Experience and Customer Success, with Sue Nabeth Moore

Learn more about bridging the gap between Customer Experience and Customer Success.

Bongani Ncube

August 19, 2024