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The origins of Customer Experience Winter and Summer School

CX Centric Winter and Summer Schools: Elevating Customer Experience GloballySince 2022, CX Centri...

Jonathan Daniels

November 8, 2025

Customer Experience Tanzania

Customer Experience Tanzania, CX Dar Salaam, Customer Expeirence East Africa, CX Tanzania

Jonathan Daniels

November 8, 2025

Customer Experience Kenya

Why Kenyan Companies Can’t Afford to Ignore Customer ExperienceIn Kenya’s fast-evolving business ...

Jonathan Daniels

November 8, 2025

How to Link NPS to Business Outcomes—and Prove Your CX Program’s ROI.

In this article titled “How to Link NPS to Business Outcomes—and Prove Your CX Program’s ROI”, Jo...

Bongani Ncube

February 18, 2025

A Key to Incredible Customer Experiences: Unique Strategies Adopted by Customer Obsessed Companie...

If the 1900s to 1960s was considered to be the age of manufacturing and 1990s to 2000s was called...

Bongani Ncube

September 26, 2024

The Importance of Customer Vision and Strategy.

In pursuing organizational change for the way your organization provides services to its customer...

Bongani Ncube

August 30, 2024