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How to Link NPS to Business Outcomes—and Prove Your CX Program’s ROI.

In this article titled “How to Link NPS to Business Outcomes—and Prove Your CX Program’s ROI”, Jo...

Bongani Ncube

February 18, 2025

Strategy for Sustainable Growth (CX Goalkeeper Podcast)

In this episode of the CX Goalkeeper Podcast, Gregorio caught up with Monika Schulze and they con...

Bongani Ncube

February 18, 2025

Creating Workplaces Where People Thrive: A New Approach to Wellbeing (CX Goalkeeper Podcast)

In this episode of the CX Goalkeeper Gregorio caught up with Craig Fearn, and they spoke at lengt...

Bongani Ncube

February 18, 2025

AI Governance in Practice: Responsible AI and Risk Management in Artificial Intelligence (The AI ...

ln this engaging episode, Iiris Lahti, Head of Services and Customer Success at Saidot, explores ...

Bongani Ncube

February 18, 2025

Charting the Future: AI, Culture, and Leadership in Customer Service (CX Goalkeeper Podcast)

In this episode of the CX Goalkeeper Podcast, Gregorio caught up with Jeremy Watkin and they conv...

Bongani Ncube

February 3, 2025

A Key to Incredible Customer Experiences: Unique Strategies Adopted by Customer Obsessed Companie...

If the 1900s to 1960s was considered to be the age of manufacturing and 1990s to 2000s was called...

Bongani Ncube

September 26, 2024