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Keynote: Art and Science of Storytelling by Keith Kmett

Keith Kmett explores how storytelling can be used as a tool in Customer Experience.

Bongani Ncube

August 20, 2024

What culture do you envision for your organisation? Agility and Collaborative Culture is not enou...

Learn about both Agility and Collaborative Leadership.

Jonathan Daniels

August 20, 2024

A New Service Vision for Banking, Keynote from Anastasia Vladychynska

A CX Centric Conversation keynoted by Anastasia Vladychnska which was mainly focused on how to un...

Bongani Ncube

August 20, 2024

Podcast: Michelle Spaul on Successfully Building Business Cases

In this episode of the CX Leaders Podcast, Michelle Spaul gives best practice advice on building ...

Bongani Ncube

August 20, 2024

Successfully introducing Customer Experience Functions in large businesses. A Case study by Ruth ...

Successfully transforming Customer Experience functions in large businesses - A case study from T...

Bongani Ncube

August 20, 2024

Leveraging Customer Experience in the Retail Sector. Case study by John D Hudson

Customer Experience in the Retail Sector. A case study from the Customer Experience Playbook by J...

Bongani Ncube

August 20, 2024