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A New Service Vision for Banking, Keynote from Anastasia Vladychynska

A CX Centric Conversation keynoted by Anastasia Vladychnska which was mainly focused on how to un...

Bongani Ncube

August 20, 2024

Podcast: Michelle Spaul on Successfully Building Business Cases

In this episode of the CX Leaders Podcast, Michelle Spaul gives best practice advice on building ...

Bongani Ncube

August 20, 2024

Successfully introducing Customer Experience Functions in large businesses. A Case study by Ruth ...

Successfully transforming Customer Experience functions in large businesses - A case study from T...

Bongani Ncube

August 20, 2024

Leveraging Customer Experience in the Retail Sector. Case study by John D Hudson

Customer Experience in the Retail Sector. A case study from the Customer Experience Playbook by J...

Bongani Ncube

August 20, 2024

Creating a Customer Centric Environment in Pharmacies. A Case study by Révérien Uwacu

Creating A Customer Experience Environment in Pharmacies. A case study from The Customer Experien...

Bongani Ncube

August 20, 2024

Results-driven Leadership. A case study by Marilyn Daley.

Results-Driven Leadership. A case study from the Customer Experience Playbook by Jonathan Daniels...

Bongani Ncube

August 20, 2024