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Technology and Insights (CX-Centric State of Customer-Centricity Report)

Learn about trends in technology and insights, one of the eight dimensions of the CCMM Model.

Bongani Ncube

August 19, 2024

Measurement and Performance (CX Centric State of Customer-Centricity Report)

At the end of 2023 CX Centric launched the first global State of Customer Centricity Research Pro...

Bongani Ncube

August 19, 2024

Leadership (CX Centric State of Customer-Centricity Report)

At the end of 2023 CX Centric launched the first global State of Customer Centricity Research Pro...

Jonathan Daniels

August 19, 2024

Employee Experience (CX Centric State of Customer-Centricity Report)

Learn about trends in employee experience, one of the eight dimensions of the CCMM Model

Jonathan Daniels

August 16, 2024

Experience Vision and Strategy (CX Centric State of Customer-Centricity Report)

At the end of 2023 CX Centric launched the first global State of Customer Centricity Research Pro...

Jonathan Daniels

August 16, 2024

Customer-Centric Community (CX Centric State of Customer-Centricity Report)

Learn about trends in customer-centric communities, one of the eight dimensions of the CCMM Model

Jonathan Daniels

August 14, 2024