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Experience Design and Innovation (CX Centric State of Customer-Centricity Report)

Learn about trends in experience design and innovation, one of the eight dimensions of the CCMM M...

Jonathan Daniels

August 14, 2024

Continuous Learning and Improvement (CX Centric State of Customer-Centricity Report)

SUCCESSFUL business personalities and businesses have one thing in common: they strive for contin...

Bongani Ncube

August 14, 2024

The Importance of Continuous Learning and Improvement

Continuous Learning and Improvement is one of the 8 dimensions of the CX-Centric Customer Centric...

Bongani Ncube

August 8, 2024

Customer Experience Vision and Strategy

In pursuing organizational change for the way your organization provides services to its customer...

Anonymous

August 7, 2024

Customer Obsession: A Key to Incredible Customer Experience.

There is only one boss, the customer, and he can fire everybody in the company from the chairman ...

Anonymous

August 7, 2024