Join us!

If you have a passion for improving Customer Experience within the insurance industry, you are welcome to join this working group.

This working group will follow an innovation process with the following objectives:

Identify key customer personas and important customer journeys
Identify and present pain points and opportunities to improve the customer experience for insurance customers
Evaluate how technology can be leveraged to improve the customer experience

The working group will meet online on a monthly basis, starting from February 2024. We will share real case studies, have keynote presentations from insurance professionals from different continents. And much more!

Please note spaces are limited, unfortunately not everyone who registers will be able to attend.

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